FAQ - BitsyBon

COVID-19 update: We are open for online orders; we appreciate your understanding that we cannot guarantee production times or shipping times

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Our Products

Yes, all our products are machine washable.

For best results, place the stuffie in a mesh bag or pillowcase with zipper to protect it, wash on delicate cycle in cold water and gentle soap, and hang to dry.

The products are embroidered using digitization techniques on industrial embroidery machines in Quebec, Canada. Digitization allows us to align and space the designs perfectly.

We use markers to mark the items when using the embroidery machines. The items are then cleaned. Occasionally the markings shows up again after shipping. Washing or ironing your item will remove the marker permanently.

Some of our stuffies have a child-proof zipper, which looks like the handle has broken off. A paperclip will easily allow you to open the zipper. See this link for more help: https://www.beanbagsrus.com.au/blog/open-bean-bag-zipper/

Ordering

We have done our best to make the user experience quick and easy when personalizing an item. Just click "Personalize It & Order!" on a product page and follow the step-by-step instructions. If you get stuck, please contact us.

Choosing multiple thread colours from among many choices results in thousands of combinations. It can be overwhelming! We can always choose the colours that appear best on each particular item based on our experience. Please contact us before or right after ordering for our suggestions.

We will do our best to announce longer than expected production times right on the product page. Ready-made items are usually shipped out within 72 hours.

Current production times - 

Bitsies: up to 15 business days

Blankets: 4 weeks

If a product is out of stock, we will do our best to post an expected availability date on the product page. You may sign up to be notified by email when the product is back in stock. If you need more specifics, can always contact us.

Shipping & Returns

We ship worldwide! We usually use Purolator or Canada Post within Canada. Shipping times can vary greatly even within Canada. Shipping times, while not guaranteed, are estimated when selecting your shipping method at checkout. Our full shipping policy can be found here.

Shipping costs vary greatly even within Canada. We strive to use our volume shipping discounts with carriers to get you the best rates and give you a variety of options. You will see all shipping options during the checkout. 

If you need to make a change or cancel an order that you placed, please contact us immediately. As long as the item has not been personalized yet, we will do our best to accommodate your request. Your order may be cancelled if it has not yet been produced; however it may be subject to a $20.00 CAD per item re-stocking fee.

For our full return policy, please click here.

This usually occurs when you order a blanket and another item such as a stuffie.

You will be charged one shipping rate and your order will be shipped when all items are ready. If you want to receive your items separately when each is ready, please contact us to pay a separate shipping fee.